Home Product User Interviews

? Why do they want it?

Interview notes that live next to the numbers

Store interview notes and recordings, taken only with the user's consent, and link highlights to themes. When you open a roadmap card, the user's own words are right there.

Start free See pricing

Consent firstrecording needs the user's agreement

Team onlynever shown on public boards

Highlightsquotes linked to themes

Interview · Fieldwise ops leadConsent recorded

24:18

"Our crew works in basements. If the app can't save a tick offline, they write it on paper and nobody updates it later."at 07:42 · tagged by PM

Offline mode on Android Recurring tasksVisible to product team only

specimen: User Interviews

? What can it do?

Everything in User Interviews

Recordings with consent

Upload a recording or connect Zoom and Google Meet. A consent record is required before a recording is stored.

Transcripts and notes

Recordings are transcribed. Add your own notes alongside, with timestamps.

Highlights linked to themes

Select a quote and link it to a theme. It appears on the theme and on the roadmap card.

Interview summaries

A short summary of the key needs is drafted for each interview. You edit before saving.

Private by default

Interviews are visible only to your product team. Access can be limited further per interview.

Delete on request

If a user asks, delete their recording and transcript in one step. Highlights are removed too.

? How does it work?

Four steps, start to finish

Record consent

Before recording, the user agrees and the consent is saved with the interview.

Upload or connect

Add the recording or notes. Transcripts are ready in a few minutes.

Highlight

Mark the key moments and link each one to a theme.

Use in planning

Quotes show on themes and roadmap cards when your team decides.

? Who uses it, and how?

Field notes by role

Product managers

Context for every decision

Keep interviews in one place
Link quotes to themes
Share a two-minute clip, not a whole call

Designers and researchers

Research that gets used

Tag findings once
See which themes they support
Find past interviews by topic

Founders

Stay close to users

Read summaries each week
Hear the problem in their words
Spot patterns across calls

? Can users trust it?

Responsible AI and user trust

These rules apply to every workspace and every plan. They are part of how the product works, not settings you need to find.

Product teams decide

AI groups feedback into themes with examples. Product teams review every theme and make every roadmap decision.

Private voter details

Users can vote and comment publicly or privately. Their emails are never shown publicly.

Consent for recordings

Interview recordings require the user's consent and are visible only to the product team.

Your data, encrypted

Feedback data belongs to your company, is encrypted, and is never sold or used to train models for other customers.

? Questions

User Interviews questions

Do we need consent to record?

Yes. A recording can only be stored once the user's consent is recorded. Notes without a recording don't need a recording consent.

Who can see recordings?

Only your product team. Recordings and transcripts are never shown on public boards or roadmaps.

Which tools can we connect?

Zoom and Google Meet recordings can be imported. You can also upload audio or video files directly.

Is this included in every plan?

User Interviews is part of the Expedition plan.

? Where next?

Page 6 of 7 in the product notebook.

Our users keep asking for recurring tasks.
Let's find out how many, and ship it.

Open a free notebook, connect one feedback source and see your first themes the same day. Pocket is free for one product board and up to 500 feedback items.

Open a free notebook Contact Us

Heard every request
Found the pattern
Let users vote
Planned it honestly
Told everyone who asked

Mystery solved